About QuantCyphr & Support

QuantCyphr was founded in 2021. The platform launched publicly in January 2026 after 4+ years of development, testing, and refinement. The Daily Report Card methodology and Greg algorithm were developed over multiple years of institutional trading experience before being productized for independent traders. We are not a startup rushing to market - we spent years building infrastructure, testing with real traders, and ensuring platform stability before launch.

QuantCyphr was founded by a trader who experienced the same struggles as most independent traders: inconsistency, emotional decision-making, and lack of institutional-grade tools. After breaking down at a trading conference in desperation, the founder was mentored by an institutional veteran who taught the Daily Report Card methodology. This transformed the founder's performance, but the manual process (60 minutes per session) was unsustainable. The founder taught himself to code, built "Greg" (the proprietary algorithm) for personal use, and eventually realized: this toolset should exist for every trader struggling with discipline and data. QuantCyphr exists to give independent traders the same infrastructure that institutional desks have - automated journaling, psychology diagnostics, and algorithmic edge detection. The full story is on our About page.

No. QuantCyphr is not affiliated with, owned by, or sponsored by any prop firms or brokers. We are an independent platform. We do not receive referral fees from prop firms, we do not sell leads to brokers, and we are not a white-label product for any trading firm. Our business model is simple: subscription revenue from traders. We maintain independence to provide unbiased analysis - if a prop firm challenge is mathematically unpassable for your strategy, we will tell you (even if that means you don't buy the challenge). We work for you, not for prop firms or brokers.

No. QuantCyphr has never been acquired and is currently an independent, privately-held company. We have no current plans to sell or be acquired. Our mission is to build sustainable, long-term infrastructure for serious traders - not to flip the company for an exit. We are focused on product development, not investor pitches. If that ever changes (acquisition offer, funding round, etc.), we will be transparent with our user base and ensure that any partnership aligns with our core values: data privacy, no ads, no selling user data, and independence from prop firms/brokers.

QuantCyphr is a remote-first company with team members distributed globally. We do not disclose the specific headquarters location or corporate registration jurisdiction to maintain operational security and prevent targeting by competitors or bad actors. What matters for users: we comply with GDPR (for EU users), CCPA/CPRA (for California users), and international data protection standards regardless of our corporate location. Our infrastructure is hosted in SOC 2 Type II certified data centers with geographic redundancy.

You can contact QuantCyphr support through multiple channels: Email: support@quantcyphr.com (general support), security@quantcyphr.com (security issues), privacy@quantcyphr.com (privacy questions). In-app support: Click the "Help" button in the dashboard to submit a ticket. Contact form: Visit quantcyphr.com/contact and fill out the form. Response times: General inquiries within 24-48 hours, technical issues within 12-24 hours, critical bugs/outages within 2-4 hours. We do not currently offer live chat, but it is planned for Q2 2026.

QuantCyphr support operates on extended hours (not 24/7, but close). Support hours: Monday-Friday 6am-10pm EST, Saturday-Sunday 8am-6pm EST. Response times: General questions (billing, features, how-to): 24-48 hours, Technical issues (bugs, errors, platform problems): 12-24 hours, Critical outages (platform down, data loss): 2-4 hours. Security issues: Handled within 48 hours per our responsible disclosure policy. We do not guarantee instant responses, but we prioritize urgent issues. For the fastest support, email support@quantcyphr.com with a clear subject line and detailed description of your issue.